This can happen because the file size (of the image) is too large. Incorrect file sizes can also cause sites and apps to load very slowly.
Below is a list of recommended image file sizes. You can also read more about editing and resizing images in our Education Resources article on this topic .
Image Dimensions in EventsAir
|
Contact Photos – Square |
600x600 pixels |
|
Contact Photos – Passport |
600x800 pixels |
|
Mobile App – Icon |
144x144 pixels |
|
Mobile App – Splash Image |
640x960 pixels |
|
Mobile App – Header |
1440 pixels wide (any height is accepted) |
|
Mobile App – Background Image |
1440x2880 pixels |
|
Organizer App – Icon |
144x144 pixels |
|
Organizer App – Splash Image |
640x960 pixels |
|
Organizer App – Header |
1440 pixels wide (any height is accepted) |
|
Organizer App – Background Image |
1440x2880 pixels |
|
Event website – Header & Footer |
1200 pixels wide (any height is accepted) |
|
Interactive Sites – Header & Footer |
1000 pixels wide (any height is accepted) |
|
Interactive Sites– Hotel Images |
371x255 pixels |
|
Email - Header & Footer |
640 pixels wide (any height is accepted) |
|
App Store Apps – Header & Footer |
1000px wide (any height is accepted) |
Image Dimensions in OnAIR
|
Remote Attendee Portal |
|
|
Session Thumbnail |
1920x1080 pixels |
|
OnAIR 2D Mode |
|
|
Portal Sponsor Images |
870x155 pixels |
|
Sign In Screen |
890x940 pixels |
|
Header Bar Image |
360x50 pixels |
|
Gamification Icon |
144x144 pixels |
|
Lower Thirds Background Images |
132x1280 pixels excluding logo (transparency allowed) |
|
Lower Thirds Logo |
144x144 pixels |
|
OnAIR 3D Mode |
|
|
Poster Lobby & Exhibition Hall Background |
1920x1920 pixels |
|
Exhibition Hall Panorama Image |
3840x1920 pixels |
|
Standard Exhibition Stand |
940x650 pixels |
|
Large Exhibition Stand |
1400x650 pixels |