General overview

What's happening and why?

We started using Azure when it was still in its infancy - and at the time, the solution architecture we created was cutting edge. Now, ten years later, Azure's very different and so are we. In fact, Azure's "Classic" storage accounts and Cloud Services will be shutting down in August. This is why, for the past 12 months, we've been highlighting the need to move to a new, more secure, more reliable, and better performing Azure architecture.

We've also been working behind the scenes: setting up, testing and re-testing. Our new architecture is like a beautiful city with modern infrastructure, built from the ground up, right next to the old city. It's fully up and running in the production environment, and now it's time to start moving in!

Operating in a 24/7 global environment means there's never going to be an ideal time to make this change. However, while we know this may cause some temporary disruption, we're doing everything we can to keep this to a minimum and support you to make any necessary updates to help you get the best of the new architecture. It'll also give you greater confidence in future-proofing your event management tech stack, with better monitoring, reliability, and data safeguards from here on. 

What do I need to do?

Please read the information below, and the details in any emails we send you about these changes, very carefully.  These emails will be sent from customercare@eventsair.com and you may receive multiple emails about various aspects of this migration. It's important to read all of them, take any recommended actions, and make appropriate contingency plans.  

You may also want to bookmark this page so you can return to it later. We'll be adding to and updating this information and linked articles regularly.

Other actions you may need to take

There are some extra steps you should also take if your EventsAir configuration includes any/all of the following:

• A payment gateway that relies on a static IP address. Read this article.
• One or more custom domains. Read this article.
• Custom development (including portals, reports, SSO, integrations / API). In particular, if your custom dev solution was created in 2022 or earlier, please see the information at the link below to help identify any issues. Read this article.
  Integrations built over our open API (GraphQL) won't be impacted by this. 
• Reports or exports that take more than 4 minutes to execute (UPDATE - we have a fix planned for this.) Read this article.
• Other custom-developed reports or integrations that take more than 4 minutes to execute - We can assist you in streamlining these or finding other ways to help. Read this article.

NOTE: Some customers have asked us about custom-branded Attendee Apps. These will be unchanged - there are no actions you need to take.  

Was my EventsAir environment offline?

Yes, briefly. The scheduled migration of shared services has now been completed. During this brief outage, very few services were affected. We're continuing to test everything in the new environment. 

More about the migration

Three shared services were migrated on April 21. Prior to this, we'd already successfully migrated other shared services. We're continuing to test thoroughly at each step.

Over the following weeks, until mid-May, each customer's tenant will be individually migrated on a planned basis, depending on their setup. We'll work with you to try to ensure minimal disruption.  

Will my data be affected?

There'll be no loss of data and of course we'll do our best to minimize the impact on your event. You should plan ahead to reduce the impact by following any instructions we give you regarding actions you should take as soon as possible, if you haven't already done so.  

I'm running an event during this time - what does this mean for me?

• Again, we're doing our best to ensure minimal disruption.
• Please read ALL email communication you receive about these changes and take any necessary actions. 
• We advise you to contact your Account Manager to discuss any concerns.
• For information and help on preparing, please contact Support.

I'm worried...

 We get it - the lead-up to an event is stressful enough, and you're used to us offering to pin your environment. 

But here are some things to ease your mind, AND understand the timing. We've already migrated many services. The very brief outage had very little impact. This will be followed by each customer's environment being migrated carefully between now and late May. During this time, we have a huge team solely dedicated to managing every aspect of these migrations and ensuring any issues are quickly sorted out before the hard deadline of August to complete migration away from some Azure services before Microsoft sunsets them. 

Any postponement could therefore add a delay to sorting out any issues which might arise - and bear in mind, we're doing everything we can to anticipate and prevent any problems. We've planned this for more than a year, with the support of our external migration services partner firm. Of course, you should let us know about any specific concerns or issues you have so we can help you move onto this much better environment as quickly and efficiently as possible.

I have a different question...

You might want to read other Azure Migration FAQs here. If your question's not covered, please contact Support. We'll also keep adding more information to these pages throughout the migration process.