How can I check if an email's been delivered, and how do I clear the blocked and bounce list in SendGrid?




HOW-TO:

NOTE: Sometimes emails don’t send or aren’t received. This can happen for many reasons, and it’s not always possible to know exactly what’s happened. However, below are some troubleshooting steps you can try. See also separate FAQs on related topics by using the search function. 


Communications Panel


1.      Look under Status
2.      Select the Failed status to check the failed emails.
3.      Select a failed email by ticking the box beside it to see more information.
4.      Check for any obvious errors (e.g. you tried to email Susan but email address says Susn)
5.      Ask your IT team for help, and ask the person you’re trying to email to also check with their IT team for troubleshooting tips, as the problem may be at the receiver’s end. 

Notes
NOTE: EventsAir emails are sent via a platform called SendGrid (also called Twilio SendGrid). Sometimes, emails don’t send because of a problem at the receiver’s end (such as their inbox is full, or their email server is not working). If this happens, the email will be flagged by SendGrid on the bounce or block list. Such problems may be temporary, and clearing these lists in SendGrid will allow you to try to re-send the emails.
 

Alert
_____To clear blocked and bounced emails list in SendGrid____

Communications Panel

1.      Select the SendGrid Icon to the right of the Status heading, and log in to SendGrid

Notes
NOTE: If you don’t already have a SendGrid login, please contact our support team for help creating and linking your account. Your IT department should also set up an SPF record for SendGrid on your domain.
In SendGrid

From the Dashboard, select the Suppressions section to the left.

Notes
NOTE: When looking at the Bounce or Block lists, you can also filter between specific dates (top right), or search for a particular email address.

2.      Under Suppressions, Select Bounces.

3.      Select the cog Icon in the top right.

4.      Select Delete All from the dropdown.

 

5.      Under Suppressions, Select Blocks.

6.      Select the cog Icon in the top right.

7.      Select Delete All from the dropdown.