Creating a refund in EventsAir Pay

You can issue refunds directly via EventsAir Pay.

After you have canceled or adjusted item(s) on the attendee's record, go into Attendee Financials (credit card icon).

  • Under the Refunds tab, select the item(s) to refund.
  • Scroll down and select "[whatever you've named your EventsAir Pay gateway in your setup]" as the refund type.
  • Check the box for for "Process Refund Via Gateway". Doing this enables the search button - you can click on it to search for "Previous Receipts"
  • Select the payment you want to refund.
  • This will return you to the earlier screen.
  • If needed, confirm the amount to be refunded by entering it into the "Payment Received" box. You can also add a comment for your reference.
  • Save and close and you'll see the refund completed. 

You don't need to do anything in your EventsAir Pay (powered by Airwallex) account. 

See below for a quick step-by-step through this process.

For more information on refunds, read this article