* You may also want to review information about payment gateways - search this site or talk to your Account Manager.
Before going live with your interactive site (or any live apps or portals that you'd like to take e-commerce payments in EventsAir), we recommend you test the process.
IMPORTANT - after testing, you'll need to turn off E-Commerce Test Mode (under Event Preferences) before going live. Failing to will prevent payments being received.
1. Complete a test registration before going live –Test what your attendees will experience from start to finish when using the online site/app, using a working credit card for your test registration.
2. If you're accepting e-commerce payments, check the test transaction appears in your gateway and merchant accounts – You can also void the payment in your e-commerce gateway once you've checked. This may vary depending on your provider.
4. Check the attendee record – Check your test registration under Contacts to make sure all the registrations/functions/etc. appear as they should. Verify that the payment status for relevant items now appears as purchased.
5. Review the Audit Trail –Under the Audit Trail tab, verify the credit card payment appears.
6. Review your confirmation email – Review the confirmation email (in your email platform as well as in EA) to make sure the formatting is correct, all the relevant information is included, and the payment details are correct.
7. Check that you (as the 'attendee') received a separate payment receipt from your e-commerce gateway - Most e-commerce gateways will generate a receipt of payment independent of EventsAir and email it to the attendee. If you don't receive this email, you may want to contact your Gateway provider for more information.
8. Switch off test mode before going live with your Interactive Sites – If there are no issues, you can now make your site live to the public.