Troubleshoot Apps & Portals

Articles

Why is an abstract or paper not showing in the Presentation Portal?
Usually this is because the abstract or paper has a theme or presentation type that doesn't match the Presentation Portal settings. 1. Go to the Online Panel and open the Presentation Portal . 2. Click on the Settings   ...
Why aren’t items showing up in the “My Agenda” section of the Attendee App?
The “My Agenda” module is a personalized agenda for each attendee, where they can see which sessions, functions, and travel and accommodation details are part of their registration. If items aren’t showing, check the following: 1. In th...
Why won't my Attendee App save?
HOW-TO: A common cause of this error is missing/incorrect information in the Details tab, often due to the app being cloned. The other major cause is problems with images in the Builder tab. You may need to check both. On...