Articles
How can I reset another EventsAir user's password (when they're not getting the reset password email)?
NOTE: Due to data and privacy regulations, there are limits on what you, as an EventsAir user, can do to reset a user’s password if they’re not receiving their password email. You can try the following:
1. Check the SendGrid bounced/blocked...
How do I change/edit an attendee's password (or send a reset password email)?
NOTE: Confirm with the attendee that the email address for the online account is correct and that they can access it. If they're not receiving password reset emails, ask them to check their junk/spam folders.
1. Navigate to the Attendees ...
How do I change my EventsAir user password?
Editing your EventsAir user account password
To edit your account (including your password), look under "Menu" (top right) for "Your Account" / person icon
Click the symbol to open Update User Account
Click the...
Why does my log-in screen keep asking me to create a new password?
HOW-TO:
Constant new password requests when logging in to EventsAir are due to cached data in your web browser. Clearing this should fix the problem. Please note, we recommend Chrome as the optimal browser for EventsAir.
To clear br...
Why don't my presenters (exhibitors, sponsors, etc) receive their password reset email?
Presenters, exhibitors, or sponsors may contact you saying they're unable to log into portals (such as the Presenter portal or Exhibition portal) because they haven't received their password reset emails. This may happen if:
They didn't...